The Customer Service Supervisor position is responsible for coaching and mentoring a team of virtual call center representatives and a team of dispatchers, ensuring productivity and facilitating the daily operations of the Customer Service department, as well as providing leadership support to their department. The Customer Service Supervisor’s job entails organizing and directing the daily activities concerned to the virtual and onsite call center as well as dispatch operations. This position also plays an integral role in the hiring and onboarding of new employees to the department, including coordinating training and development of new hires.
The successful candidate will have demonstrated successful progression in call center management; a minimum of three years of experience in a supervisory role, exceptional customer and personal service skills, excellent time management skills and highly organized, highly self-motivated and able to work independently, strong critical and analytical thinking abilities, exceptional attention to detail, and demonstrated history of reliability and professionalism. TWA offers a competitive benefit and compensation package. Applicants must submit a complete online application for employment consideration. To learn more about TWA, review the full job description. Deadline to apply is May 30, 2018. TWA is an Equal Opportunity Employer.
Location/Region: Kissimmee, FL (US - 34741)