As a Member of Customer Engagement Platform team (CEP) you will play an important role in helping to build and maintain a trusted relationship with each Guest. Using the Guiding Principle of “Know the Guest well enough at any point in time, or place, to know what to do next”, CEP teams deliver world-class direct to consumer CRM programs for Disney Destinations.
ResponsibilitiesWith The Walt Disney Company (TWDC) this individual will be on the forefront of technology innovation as a member of the CEP Development team focusing on capability design, implementation, and sustainment activities related to marketing data and platform projects. Responsibilities include data and capability analysis, project requirements and platform functionality documentation, testing and quality control tasks, and issue/defect analysis and resolution. The work takes place in a multi-project, matrix environment where networking and efficiency are critical for success.
Basic QualificationsWhat you bring…Strong problem solving, analytical skills with focus on continuous improvementStrong communication skills, written and oral/presentationProven data analysis skills, with systems mindsetFamiliarity work experience with writing technical documentation (data models, process flow diagrams, technical specifications/requirements)Ability to share and develop creative ideasProficient in the use of MS Office Suite (including Excel, PowerPoint, and Visio) and SharePoint 2010
Preferred QualificationsThese things are a plus… Familiarity with Disney Parks and Resorts Products and servicesExposure to CRM brand marketing conceptsExperience with the travel industry and/or consumer dataProven experience working with large scale data warehouses/data marts
Required Education What you’ve studied …
MIS, Business, Computer Science, Computer Information Systems, Informatics, Computer Engineering or other related field of study. You are pursuing a degree and are a junior, senior or graduate student – or a recent graduate (within 6 months of your graduation date) with an overall G.P.A. of 3.0 (as shown on your transcript). Additional InformationInternship Eligibility:
Must be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within 6 months OR currently participating in a Disney College Program or Disney Professional Internship
Must be at least 18 years of age
Must not have completed one year of continual employment on a Disney internship or program.
Must possess unrestricted work authorization
Must provide full work availability
Must provide own transportation to/from work
Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)Program Length: The approximate dates of this internship are June through January 2019. Interns must be fully available for the duration of the internship.
Recommendation – Print or Save This Role Description: Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for a phone interview.
This position is a legal entity of Walt Disney Parks & Resorts, an equal opportunity employer.
Location/Region: Kissimmee, FL (US)