The CRM Specialist works under the direction of the CRM Manager to support CRM Internal Clients and Data Management Services team members to administer, maximize, and enhance Salesforce.com or other on-demand CRM systems.
-Act as a Subject Matter Salesforce.com Expert to CRM Specialists
-Assist in the day to day Administration of the CRM tool as directed
-Participation in CRM Change Management Process to ensure best practice.
-Act as product expert to align HGVC Internal Clients’ goals with newly released / enhanced CRM features
-Support the CRM Manager in effort to define and document functional CRM requirements
-Act as key support in the creation and pre-deployment testing of workflow customization, report development and training documentation to support CRM Adoption, best practice, data management and reporting.
-Assist in the definition, documentation, and implementation of CRM-related policies and procedures
-Support in the planning, reviewing and customizing the CRM application as needed to meet needs of the users.
-Coordination / participation in QA and UAT for prioritized initiatives / projects
-Coordination of the roll-out of prioritized CRM initiatives / projects to end users, training users on CRM applications, and providing ongoing support to CRM users
-Extended User Support in a 24/7 production environment
Qualified candidates must have a background in CRM deployment and UI customization, and must have excellent communication skills (both written and verbal). 5+ years experience with relational databases, data integration and analysis; hands-on years experience with the implementation and management of SalesForce.com or other on-demand CRM system is required.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor upon the particular requirements of the company.
•Participate in meetings, training initiatives
•Follow up on tasks and projects as assigned
•Project Team Member functions