Internal ID: 1702930
As a member of the Client Onboarding (COB) program at RJ you will participate in a highly visible program aimed at modernizing the account opening process. The goals of the program include introducing a client centric process which will enable an efficient workflow for both the user and the client. You will work with stakeholders to design new features for the system as well as to investigate and help remediate issues reported by users. This is a very large project with multiple subsystems. As a COB team member, you will be exposed to a large footprint of technologies and groups at RJ and will have to rapidly learn the broader technology and business environment. You must have an ability to learn quickly, and work with multiple groups of both technical and business people.
Essential Duties and Responsibilities:
•Creates detailed business requirements for functional (e.g., business processes, rules) and non-functional (e.g., data, security) capabilities.
•Validates test cases to ensure that scripts will evaluate the business function being performed.
•Gathers and interprets information from multiple sources (including databases, interviews, etc.) and makes recommendations.
•Provides support for application development teams including documenting business processes.
•Translates technical concepts to business audience and business information to a technical audience.
•Participates in developing estimates and implementation plans for technical solutions.
•Partners with team members to develop project schedules, reports and documentation. May be required to act as project lead on small to medium projects and/or provide direction to others on the team.
•Works with User Experience / Design resources to help visualize requirements into prototype.
•Understands and applies principles in risk management, issue tracking and change management.
•Performs other duties and responsibilities as assigned.
Experience and Skills:
•Minimum of a Bachelor’s degree in Computer Science, MIS, Business or related degree and three (3) years of relevant experience or a combination of education, training and experience.
•Financial Services experience highly preferred.
•May occasionally work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.
•May work in a team environment or project room to facilitate collaboration.
•Knowledge of risk management, issue tracking, change management and requirements gathering.•Analyst experience with Client Onboarding, AML or FINRA KYC highly preferred.
•Operational or production support experience for same topics highly valued as well.
Competencies and Behaviors:
•Analysis: Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.
•Communication: Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
•Exercising Judgment and Decision Making: Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.
•Technical and Professional Knowledge: Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.
•Building Effective Relationships: Develop and use collaborative relationships to facilitate the accomplishment of work goals.
•Client Focus: Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.
JobTechnologyPrimary LocationUS-FL-St. Petersburg-Saint PetersburgOrganizationTechnologyScheduleFull-timeShiftDay JobTravelNo