Are you ready to make the next move in your career? McKinley has a wonderful opportunity for you! We are looking for a charismatic and customer focused leader to join our team as a Customer Care Associate in the Orlando, Florida area! This position is with McKinley’s Owned Residential division working only at apartment communities we own and operate as long term assets.
A bit more about what you’re going to do:
• You’ll be responsible for delivering extraordinary customer service for our residents and prospective residents, first and foremost.
• Working alongside the leasing office team to answer phones, handle customer related activities and inquiries, and other administrative duties.
• Greeting customers, leading tours of the property, contacting and following up on leads. You’ll be responsible for making sure the customer’s experience is always flawless.
• Posting on Craigslist is a must – you’ll do several ads each day so bring your creativity to the table.
• We work hard and fast. We need you to keep up and support us in any way possible and produce excellence.
Are you what we’re looking for?
• Ideally, you have a background in customer service and sales and have been really great at it.
• You have prior office or administrative experience.
• You need to be fanatical about providing the best customer service. That’s the essence of our business!
• Soft skills! Don’t be robotic. You’ve got to be able to build rapport, inspire trust and confidence, and bring problems to resolutions in the interest of both the employee and the business.
• Be flexible. Sometimes the solution to the problem isn’t very obvious.
• We want you to be looking for a career. We love to teach! If you want to be a long-term player, we’re in. Let’s help you grow and round out your skills.
• Awesome. You’ve got to be awesome.
Are we what you’re looking for?
• McKinley is almost 50 years old. Our main operations are in Michigan, Indiana, and Florida, and are only getting bigger!
• We are well-regarded in all aspects of investment real estate. Our accolades are prominently displayed on our website for you to check out. Most importantly, we achieved this status by going above and beyond to create the best possible experience for our customers and employees.
• Our teams are the best in the business. We value collaboration, creativity, and meet the highest expectations while having fun doing so. We wake up every morning excited to come to work.
What’s in it for you?
• We’re going to pay you well.
• Our benefits are pretty great, too. Medical, dental, vision, 401(k), Life and AD&D, EAP, Prepaid Legal, we’ve got it all.
• We want you to have a great work/life balance, too. Our wellness initiative is the best in the business.
McKinley Companies, LLC is an Equal Opportunity Employer and maintains a smoke-free environment in all locations. We support a safe, healthy and drug-free workplace through criminal background checks and pre-employment drug testing.